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Why No One Is Buying MSP Services. Its Not What You Think...

Many MSPs struggle to sell their services, often feeling stuck without realizing why. It's common to hear complaints about not being able to close dealsĀ or attract new customers. You may have found yourself in a similar situation, wondering what steps to take next to grow your business.


In this article, you will learn about the key actions required to effectively sell your services. You will discover how to recognize common mistakes, the importance of understanding your potential customers, and how to track your progress. By focusing on these aspects, you can strengthen your sales strategyĀ and increase your chances of success.




Challenges in Selling MSP Services


Many MSPs struggle to close deals, often blaming external factors. In reality, the issue often lies in the sales processĀ itself. If you can't secure clients, it's essential to analyze your approach.


Key Activities in Selling


To successfully sell your services, focus on these main activities:

  • Cold Calling:Ā Reach out to potential clients directly.

  • Email Outreach:Ā Send targeted emails to generate interest.

  • Networking:Ā Build relationships with others in the industry.


These activities form a pathway from reaching potential customers to closing deals.


Understanding Your Numbers


It's crucial to track how many potential clients you interact with. A low number of meetings can hinder your sales. For instance, if you have only three meetings in three months, chances are you won't close many deals.


Aim for a 50% conversion rateĀ when meeting potential customers. This means, ideally, half of your meetings should result in sales. If you find that you close less than this, adjust your sales skills.

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Conversion Rate Insights


Realistically, most MSPs see conversion rates between 10% and 20%. This means:


  • To close one deal, you might need to meet with 10 clients.

  • To close two, meet with 20.


This understanding emphasizes the importance of output.


Evaluate Your Efforts


Regularly assess the number of calls or emails you send. For example, making 100 cold calls could yield only one or two meetings. Therefore, increase your attempts significantly to improve your results.


You might need to aim for 10 times your usual activity to see better conversion and ultimately, more sales. Know your metrics and adjust your efforts accordingly.


Growth Drivers and the MSP Community


Master Class Offerings


If you want to improve your skills, consider joining a master class focused on pricing strategies. This class is very valuable and can help you understand how to set your prices effectively.


Knowing your pricing is crucial for success, as it directly impacts your sales. Taking this step can provide you with the knowledge you need to attract more customers and close deals efficiently.


Joining the Discord Community


Another great way to grow as an MSP is by joining the Discord community. This platform brings together MSPs at all levels, from beginners to those managing seven-figure businesses.


It's an excellent space to share experiences, ask questions, and learn from others. Getting involved is easyā€”simply visit growth.generators.com/Discord to connect with peers who are facing similar challenges and share strategies for success.


The Customer Conversion Process


Examining the Sales Process


Understand the series of steps needed to convert leadsĀ into paying customers. You, as the service provider, start with activities like cold calling, emailing, and networking. Each of these plays a crucial role in leading to potential customers. You need to identify if you are undertaking enough of these activities to generate leadsĀ effectively.


Significance of Sales Activities


Your effort in different activities directly affects your chances of closing deals. For example, if you think you can't secure deals, consider how many outreach attempts youā€™re making. You might only have a few meetings scheduled, which is not enough for success.


Aim for a 50% conversion rate, where half of your meetings could turn into sales. If you are only achieving 10-20% closure, increase your outreach efforts to see better results. Keep track of your numbers to adjust your strategy and improve your success in converting leads to sales.


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Recognizing Common Sales Mistakes


Insufficient Sales Efforts


Many MSPs struggle to close deals because they aren't putting in enough effort into essential sales activities. If you're only making a few cold calls or sending a handful of emails each month, it's unlikely you'll see any significant results. The key is to increase your activity level.


Consider tracking your outreach effortsĀ such as:


  • Cold Calls: How many are you making each month?

  • Emails: Are you following up consistently?

  • Networking: Are you getting involved in community events?


You need to fill your pipelineĀ with potential customers through consistent outreach.


Lack of Understanding Your Conversion Rate


It's crucial to know your conversion rates. If you don't understand how many prospects you need to reach out to in order to close a deal, you're at a disadvantage. A good benchmark is a 50% conversion rate from meeting to deal.


If your ratio is lower, for example between 10-20%, you need to increase your meetings:


  • To close one deal at a 20% rate, you need about 10 meetings.

  • At 10%, it could take 20 meetings to secure one deal.


Knowing these numbers helps you strategize your efforts and predict your revenue. Increase your activity in areas where you might not be engaging enough to see the results you want.


Knowing Your Numbers


Making Cold Calls and Tracking Success Rates


Understanding your cold calling efforts is key to growing your MSP business. When you make calls, aim for a set number each month. For example, if you make 100 calls, you might get only 1 or 2 meetings.


Track how many calls lead to appointments. If you close deals, know your conversion percentage. Itā€™s common to close about 10-20% of the meetings you have. This means you may need to connect with 10 customers just to land one deal.


Setting Realistic Goals for Closing Sales


Set realistic goals for closing deals. A good starting point for many is a 50% conversion rate when you meet a potential customer. This means half of your meetings could result in sales. If you find your numbers are lower, focus on improving your sales skills.


To succeed, increase your activity levels. For instance, generating more meets may help you reach your goals. Understanding and adjusting your efforts can make a big difference in achieving your sales targets.

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The Sales Success Formula


Effort and Sales Metrics


To succeed in selling your services, you must focus on two key elements: effort and metrics. Your activities include cold calling, sending emails, or networking. Each of these methods contributes to reaching potential customers.


Itā€™s essential to know how many calls or emails you send each month. This will help determine your conversion rates. For example, if you make 100 cold calls and only secure 1 or 2 meetings, that indicates a 1-2% success rate. Understanding your efforts will help improve your results.


Hereā€™s a simplified overview:

Activity

Effort Level

Meetings Expected

Closing Rate

Cold Calls

Low/Medium

1-2

10-20%

Emails

Medium

1-3

10-20%

Networking

Medium/High

2-4

20-30%

The more effort you put in, the more opportunities you create for yourself.


Secrets to Improving Sales Outcomes


Improving your sales outcomes requires knowing your numbers and taking the right steps daily. Aiming for a 50% conversion rate when speaking with customers is a solid goal. If you meet with a customer, thereā€™s a good chance half of them will turn into sales.


To generate results, calculate how many interactions you need. If your closing rate is around 10-20%, you may need to engage with 10 customers to secure 1 or 2 sales. This can require making many calls or sending a lot of emails.


Hereā€™s a breakdown:

  • 10 MeetingsĀ => 1-2 SalesĀ (10-20% Closing Rate)

  • 50 Cold CallsĀ => 0.5-1 MeetingĀ (1-2% Conversion Rate)


Realize that increasing your activity levels can significantly improve your sales and lead to more closed deals. Focusing on these aspects will create a firm foundation for success in your sales efforts.


MSP sales

FAQ


Why aren't customers buying my MSP services?


Many times, itā€™s not just about the service or price. You may not be following the right sales process or engaging with enough potential clients.


What should I focus on to increase sales?


Concentrate on your activities. This could include cold calling, emailing, or networking. These actions can create opportunities to meet more customers.


How many calls should I be making?


It depends on your goals, but you should consider making several hundred calls each month. The more calls you make, the better chance you have of booking meetings.


What is a good closing percentage?


A typical closing rate ranges from 10% to 20%. Knowing your numbers can help you manage your expectations and refine your approach.


How can I improve my closing success?


You need to increase your meeting opportunities. If youā€™re only meeting a few potential clients, try to boost your outreach so you can close more deals.


Is networking beneficial for MSPs?


Yes, networking can create connections and lead to new clients. Make sure to actively participate in community events and online forums.


Whatā€™s a good conversion rate from cold calls?


A realistic conversion rate from cold calls might be around 1% to 2%. This means for every hundred calls, you could expect one or two appointments.


What if I canā€™t get meetings?


Analyze your outreach strategy. You may need to adjust your approach, increase the number of calls, or refine your pitch to get more customers interested.


How do I know if Iā€™m putting in enough effort?


Track your activities closely. If you find you're not getting enough meetings, increase your cold calls or outreach tactics. Aim for a 10x effort to achieve meaningful results. To learn more about increasing MSP sales, contact our experts or visit our blog page.

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