Growth Generators Fulfillment Policy
Effective Date: August 20, 2026
This policy explains how we deliver our programs, how billing works, when refunds apply, how to cancel, and what happens to your account and your data when your membership ends. By buying or using any Growth Generators product, you agree to these terms.
The short version:
• MSP Heroes (including Company Accounts) is the only subscription with a money back refund. If you cancel, the most we refund is your most recent charge, and only if you ask within 30 days of that charge.
• MSP Launch Pad and the other standalone courses have their own limited guarantees. See Section 5.
• Peer Groups, the Accelerator, 1 on 1 Coaching, and all done for you work are not refundable. Peer Groups have one exit option, described in Section 10.
• If you cancel MSP Heroes, you have 7 days after your access ends to move your GoHighLevel account away from us. If you do not, the account is closed and deleted. Deletion is permanent and cannot be undone.
1. Definitions
"We," "us," "our," and "Growth Generators" mean Growth Generators, Inc.
"You," "your," and "Member" mean the person or company that bought a product or holds an account.
"MSP Heroes" means our membership program, including the courses, the member portal, the Discord community, live office hours, the HERO Scorecard, the Content Vault, Marketing Packs, the Prompt Vault, the Media Library, the MSP Pricing Calculator, and the resource library.
"Company Account" means an MSP Heroes plan that covers unlimited seats for people who share one company email domain.
"Standalone Courses" means our courses sold one time on their own: MSP Launch Pad, MSP Pricing Mastery, The AI Powered MSP, The PROOF Sales System, and MSP Marketing Certified.
"Growth Machine" means the white labeled GoHighLevel subaccount that Growth Generators creates and hosts for you under our agency account. Growth Generators is the agency of record. You are a user inside our agency, not the owner of the agency.
"Peer Groups" means our facilitated groups of MSP owners, including group sessions, private Discord channels, in person meetings, and bundled MSP Heroes access.
"Accelerator" means the MSP Heroes Accelerator, our 90 day done with you program.
"Premium Services" means 1 on 1 Coaching with Harrison, the Playbook Build, the Operator Audit, the Operators Table, MSP in a Box Pro, the Growth Partner Program, and any other coaching, consulting, or done for you work.
"Billing Portal" means the self serve page where you can update your card, view invoices, and cancel.
"Current" means your account has no past due balance, no forgiven balance, and no unpaid amount from any grace period, pause, freeze, or hardship arrangement.
"Grace Period" means any time we let you keep access while you are behind on payment. This includes hardship arrangements, forgiven or deferred balances, temporary cancellations, paused accounts, and frozen accounts.
2. Programs at a Glance
This table is a summary. The sections that follow control if anything here seems to differ.
MSP Heroes trial. Payment: $7 for 7 days. Commitment: None. Refund: Not refundable.
MSP Heroes. Payment: Monthly or annual. Commitment: None, cancel anytime. Refund: Most recent charge only, if asked within 30 days of it.
Company Account. Payment: Monthly. Commitment: None, cancel anytime. Refund: Same as MSP Heroes.
MSP Launch Pad. Payment: One time. Commitment: None. Refund: 30 days, with proof of work (Section 5.2).
Other Standalone Courses. Payment: One time. Commitment: None. Refund: 30 days, limits apply (Section 5.3).
Peer Groups. Payment: Monthly. Commitment: 12 months. Refund: None. Early exit fee applies (Section 10).
Accelerator. Payment: One time or 3 payments. Commitment: 90 days. Refund: None. Results guarantee instead (Section 6.2).
1 on 1 Coaching. Payment: Monthly. Commitment: 3 month minimum. Refund: None.
Playbook Build, Operator Audit, MSP in a Box Pro. Payment: Deposit plus balance, or one time. Commitment: Per proposal. Refund: None once work starts. Delivery guarantee (Section 6.2).
Operators Table, Growth Partner Program. Payment: Per written agreement. Commitment: Per written agreement. Refund: Per written agreement.
Prices are published on our website and checkout pages. The price on your checkout page or signed proposal is the price that applies to you.
3. Delivery of Products and Services
We are a digital services provider. We do not ship physical goods.
Membership access. When your payment goes through, you get access to the MSP Heroes portal right away. Your login and welcome email go to the address you used at checkout. If you do not see the email, check your spam folder, then contact us.
Courses. Courses are hosted on our platform and are available 24 hours a day. Standalone Courses include lifetime access to that course for as long as we offer it, including updates. Members access courses only while their membership is active and Current.
Templates, tools, and swipe files. Digital resources are available to download or use inside the member portal right after purchase.
Growth Machine setup. Your Growth Machine subaccount is built and turned on after purchase, with our snapshot preloaded. Setup usually finishes within a few business days. We will tell you if it will take longer.
Peer Groups. Peer Groups require an application and 90 days of HERO Scorecard history. Your seat starts on the date we confirm in writing.
Accelerator and Premium Services. These start on the date we agree to in writing. Delivery follows the scope in your application, proposal, statement of work, or signed agreement.
4. Pricing and Billing
MSP Heroes trial. Monthly plans start with a $7 setup fee that includes a 7 day trial. If you do not cancel before the trial ends, billing starts at the then current monthly rate.
MSP Heroes and Company Accounts. Billed monthly in advance. Where offered, annual plans are billed once in advance for the full year.
Peer Groups. Billed monthly for a 12 month commitment. See Section 10.
Accelerator. Paid in full up front, or in 3 monthly payments. If you choose the payment plan, all 3 payments are owed even if you stop participating.
1 on 1 Coaching. Billed monthly with a 3 month minimum. All 3 months are owed.
Playbook Build, MSP in a Box Pro, and similar projects. Billed as stated in your proposal, usually a 50 percent deposit to start and 50 percent on delivery.
Renewals. All subscriptions renew automatically until you cancel. Monthly plans renew monthly. Annual plans renew annually. We will email annual members a reminder before renewal.
Pausing MSP Heroes. Instead of cancelling, you may ask to pause your membership for up to 3 months at $0. Your rate, progress, and scorecard history are held while paused. Access is off during the pause. Billing restarts automatically when the pause ends. Pauses are a courtesy and we may decline them. A paused account is not Current for transfer purposes (Section 8.3).
Failed payments. If a payment fails, we will retry the card and reach out to you. See Section 8.
Price changes. We may change prices. If a change affects your plan, we will give you at least 30 days notice by email before it takes effect.
Legacy and promotional pricing. Your price may be lower than what is published today. That rate applies only while your subscription stays active and Current. If you cancel and come back later, you pay the price published at that time. We do not restore old, founding, promotional, or grandfathered rates once a subscription lapses.
Taxes. Prices do not include sales tax, VAT, or similar taxes. Where we must collect them, they are added at checkout.
5. Refund Policy
5.1 MSP Heroes and Company Accounts
This is the only subscription we refund.
• Last 30 days only. If you cancel and ask for a refund, we refund your single most recent charge, and only if you ask within 30 days of that charge. After 30 days, that charge is not refundable.
• No history refunds. We never refund earlier months, earlier years, or a series of payments. Twelve months as a member means eleven of those months are final.
• Annual plans. You may get a refund of the annual charge only if you ask within 30 days of that charge. After 30 days, annual payments are not refundable and not prorated. You keep access until the end of the paid term.
• A refund ends access. When we issue a refund, your access ends that day, not at the end of the billing period. Your 7 day Growth Machine window (Section 7.1) starts the same day.
• The $7 trial fee is not refundable. It pays for account provisioning.
5.2 MSP Launch Pad
MSP Launch Pad comes with a 30 day money back guarantee for people who did the work. To qualify:
• Ask within 30 days of purchase.
• Show that you completed the actions in Modules 1 through 3. Send us the completed worksheets or a short summary of what you did for each action.
• You have not already applied the $97 Launch Pad credit toward MSP Heroes.
One Launch Pad refund per person and per company. When we refund, your access and your license to the template pack end (Section 12).
5.3 Other Standalone Courses
MSP Pricing Mastery, The AI Powered MSP, The PROOF Sales System, and MSP Marketing Certified carry a 30 day money back guarantee, with these limits:
• Ask within 30 days of purchase.
• No refund once you have earned the course certificate or completed more than half of the lessons.
• No refund once the $97 membership credit from that course has been applied.
• Order bumps and upsells are separate purchases, each with its own 30 day window.
• One refund per course, per person and per company.
5.4 Programs with no refunds
The following are not refundable, including the first payment:
• Peer Groups. See Section 10 for the early exit option.
• The Accelerator. Its guarantee is a results guarantee, not a money back guarantee. See Section 6.2.
• 1 on 1 Coaching with Harrison.
• Premium Services, once work has started or been delivered. Deposits hold your spot and cover work that begins right away.
We will still work with you to fix a real problem with delivery.
5.5 Never refundable
• Advertising spend. Money spent on Google, Meta, LinkedIn, or any other ad platform goes to that platform, not to us.
• Usage and third party costs. SMS, calls, email, AI, phone numbers, and other usage based charges inside your Growth Machine were consumed by third party providers.
• In person event costs. Travel, food, lodging, and venue costs we commit to on your behalf.
• Anything bundled with a non refundable program, such as MSP Heroes access included with a Peer Group or the Accelerator.
5.6 Refund limits
• Refunds go back to the original payment method only.
• We may decline a refund if the account has been refunded before, if we see signs of abuse (such as buying, downloading, and refunding), or if you broke Section 12.
• After a refund, you must stop using and delete any materials you downloaded.
5.7 How to request a refund
Email hello@growth-generators.com from the address on your account. Include your name, your company, and the charge you want refunded. We aim to reply within 2 business days and to process approved refunds within 5 to 10 business days.
If you cancel and ask for a refund, we will still send you a gift card for a coffee on us. We would rather part on good terms.
6. Results and Guarantees
6.1 Results are not guaranteed
Growth Generators sells education, tools, templates, systems, and coaching. We do not sell results.
We make no promise about revenue, profit, client count, leads, close rate, ranking, or any other business outcome. Any number, case study, testimonial, or example we share reflects one specific situation. It is not typical and it is not a promise of what you will earn.
Your results depend on you: your effort, your time, whether you complete the courses and apply them, your service quality, your market, your pricing, your team, your capital, and many factors outside our control.
Buying access is not the same as using it. Refunds are handled under Section 5 and do not depend on whether you got a specific result.
Nothing we publish is legal, tax, accounting, insurance, or financial advice. Talk to your own licensed professionals before making decisions in those areas.
6.2 The guarantees we do make
We state each guarantee exactly. None of them is a money back guarantee unless Section 5 says so.
• Accelerator. If you do the work, meaning you attend the weekly calls, submit the weekly asset, and log your scorecard every week for the 90 days, and you have no result at day 90 (a signed client on the First Client Sprint, or documented found money on the Money Track), we keep working with you at no charge until you get one. Missing calls, assets, or scorecards without notice ends this guarantee. We decide whether the conditions were met based on our call records, submissions, and scorecard data.
• Playbook Build, MSP in a Box Pro, and other done for you projects. Delivery guarantee: every item in your proposal is delivered and shown to you. If we fail to deliver an item, you do not pay the final invoice until it is delivered. This is a delivery guarantee, not a results guarantee.
• Operator Audit. The audit fee credits toward the next engagement as stated in your proposal. It is not refundable.
7. Cancellation Policy
7.1 MSP Heroes and Company Accounts
You can cancel any time in the Billing Portal. No call is needed. You can also email us. Cancel at least 24 hours before your renewal date to stop the next charge.
When you cancel:
• Your membership stays active until the end of the period you already paid for, unless you also got a refund (Section 5.1).
• We do not prorate. No partial month or partial year refunds.
• Access to courses, the Content Vault, the Media Library, the MSP Pricing Calculator, the resource library, Discord, and office hours ends when the paid period ends.
• Your account must be Current for any transfer. See Section 8.3.
IMPORTANT: Your GoHighLevel (Growth Machine) account after you cancel
When your MSP Heroes access ends, you have 7 days to move your Growth Machine account away from us. In those 7 days you may:
• Transfer the subaccount to another GoHighLevel agency that agrees to receive it, or
• Export and download your data.
To start, email hello@growth-generators.com and tell us which option you want. A transfer needs a receiving agency that is ready to accept it.
If you do not complete a transfer or export within those 7 days, the account is terminated and all data in it is deleted. Deletion is permanent and cannot be recovered, by us or by GoHighLevel.
We recommend you start this process before your last billing day.
7.2 Peer Groups
Peer Groups cannot be cancelled like a monthly plan. See Section 10.
7.3 The Accelerator
You may stop participating at any time, but no refund applies and any remaining payments are still owed. Stopping ends the guarantee in Section 6.2.
7.4 1 on 1 Coaching
After the 3 month minimum, you may cancel with 30 days written notice. During the minimum, all payments are owed.
7.5 Scheduled sessions and project start dates
Cancel or reschedule a coaching call, workshop, or project start at least 7 days ahead to avoid charges. Late cancellations may be charged 50 percent of the session or service cost. No shows are billed in full and are not rescheduled.
7.6 Removal by Growth Generators
We may end any membership or program at any time, for any reason or no reason. We do not have to explain why.
If we remove you and you are Current, we will give you 14 days of free access to your Growth Machine to transfer it to another agency or export your data. After 14 days, the subaccount is closed and the data is deleted. If we remove you from a prepaid program without cause, we will refund the unused portion of that program.
If we remove you for cause, the 14 day courtesy and any refund do not apply, and access may end right away. Cause includes nonpayment, chargebacks, sharing logins, reselling our materials, harassing members or staff, spam or messaging law violations from your Growth Machine, misrepresenting who you are, being a vendor posing as an MSP, or any use that puts our GoHighLevel agency account or our reputation at risk.
8. Late Payment, Grace Periods, and Termination for Nonpayment
We know businesses go through hard stretches. When that happens, we may offer a Grace Period. That kindness comes with clear rules.
8.1 Outreach window
If your payment fails, we will try to reach you to update the card. That outreach window is about 14 days. If the bill is still unpaid at the end of that window, your membership is terminated.
8.2 After termination for nonpayment
• Access to MSP Heroes and everything in it ends immediately.
• You get a 7 day window to export your Growth Machine data. Because your account is not Current, the subaccount itself will not be transferred (Section 8.3).
• To use that window, email hello@growth-generators.com.
• If you do not reach out within those 7 days, the account is closed and the data is deleted. Deletion is permanent.
Termination does not cancel what you owe. Unpaid Peer Group, Accelerator, or coaching payments remain due.
8.3 Grace Periods, hardship, forgiven balances, and frozen accounts
A Grace Period is a courtesy, not a transfer of ownership.
If your account is not Current, you cannot take your membership or your Growth Machine with you. This applies if you are behind, on a hardship arrangement, on a payment plan, paused, frozen, on a temporary cancellation, or carrying a forgiven or deferred balance.
While your account is not Current:
• Your Growth Machine will not be transferred to you, to another agency, or to any other GoHighLevel account.
• Your membership, seat, pricing, and access cannot be moved, sold, or assigned to anyone.
• Snapshots, funnels, automations, workflows, and templates we built or licensed to you will not be released.
Any Grace Period balance must be paid in full before any transfer, release, or export is honored. If we forgave a balance so you could stay, that forgiveness applies only to staying. If you want the account released, the forgiven amount becomes payable again.
8.4 Taking the Growth Machine means leaving the program
If you take ownership of your Growth Machine, or move it to another agency, your relationship with Growth Generators ends at that moment. You immediately lose MSP Heroes, all courses, the MSP Pricing Calculator, the Content Vault, the Media Library, the resource library, Discord, office hours, and any support or coaching included with your plan.
You cannot keep the program and take the account. Choose one.
9. Chargebacks
Talk to us before you dispute a charge. We will solve it faster than your bank.
If you file a chargeback instead of asking us for a refund, we may immediately end every membership and program you hold, close your Growth Machine, and delete the data without the 7 day window. We may also recover the disputed amount, bank fees, and collection costs, and decline to serve you again. We will give the card network our records, including this policy, your purchase, your logins, and your usage.
10. Peer Groups
Peer Groups are a cohort program. When you join, a seat is held for you and the group is built around you.
• Entry. By application, plus 90 days of HERO Scorecard history. Acceptance is at our discretion.
• Commitment. 12 months, billed monthly.
• Refunds. None, including the first payment. The refund terms in Section 5 do not apply.
• Early exit (your one cancellation option). You may leave before 12 months by giving written notice to hello@growth-generators.com and paying an early exit fee equal to 50 percent of the monthly payments left in your term. Once the fee is paid, no more monthly payments are owed and your seat and bundled access end. If you stop paying without using this option, the full remaining balance is owed.
• Renewal. After 12 months, your seat renews month to month at the then current rate unless you give 30 days written notice.
• In person meetings. Travel, food, lodging, and event costs we commit to for you are not refundable. Missed events earn no credit, refund, or substitute.
• Seats are not transferable. You cannot sell, assign, or hand your seat to another person or company.
• Bundled MSP Heroes access. Included while your seat is active. If your seat ends for any reason, that access ends too, unless you start a separate paid MSP Heroes plan at the published price. The 7 day Growth Machine window in Section 7.1 then applies.
• Confidentiality. Numbers shared in the group stay in the group. Breaking this is cause for removal under Section 7.6 with no refund and no release of the exit fee.
• Eligibility. MSPs only. Vendors and third party providers are not admitted.
11. Your Growth Machine Account
Who owns what. Growth Generators is the GoHighLevel agency. Your Growth Machine is a subaccount inside our agency. Your business data, contacts, conversations, and content belong to you. The agency relationship, the snapshot, and the prebuilt assets we installed belong to us and are licensed to you, not sold.
What transfers. GoHighLevel controls what moves. Contacts, opportunities, conversations, and calendars usually move. Snapshots, funnels, workflows, and templates we built are our property and may be removed before transfer. We will tell you what goes with you before we release an account.
Usage costs. SMS, calls, phone numbers, email sends, and AI features cost money based on usage. Depending on your plan, those costs are passed through to you or billed to your own wallet. Any unpaid usage balance must be settled before we release or transfer a subaccount.
Compliance is yours. You are responsible for A2P 10DLC registration, consent for texting and calling, TCPA and CAN SPAM compliance, do not call rules, and any list you upload. Registrations and phone number approvals do not always survive a transfer. That is a GoHighLevel and carrier limit, not ours.
Backups. Keep your own backups and export your contacts regularly. We are not responsible for data loss caused by GoHighLevel, a transfer, your team, or deletion after the notice periods in this policy.
12. License and Acceptable Use
Everything we give you is licensed, not sold. This includes courses, videos, templates, contracts, scripts, worksheets, the Prompt Vault, Marketing Packs, the MSP Pricing Calculator, the Media Library, snapshots, automations, and anything shared in Discord, office hours, or Peer Groups.
Your license is limited, personal, non exclusive, and non transferable. For members, it lasts only while your membership is active and Current. For Standalone Course buyers, it covers that course only.
You may use these materials to run and grow your own MSP.
You may not share your login, resell or redistribute our materials, repackage them into your own paid product, train an AI model on them, post them publicly, or give them to another MSP or vendor. Company Accounts cover employees on your company email domain. They do not cover other companies, contractors serving other MSPs, franchisees, or partners.
If you break this, we may end your membership immediately with no refund and pursue our legal remedies.
When your membership ends or you get a refund, your license ends. Stop using our materials, delete your downloaded copies, and remove our templates from your systems. Client work you already delivered using our templates is fine.
13. Community, Office Hours, and Recordings
Office hours, group sessions, Peer Groups, and Discord are shared spaces. Treat people well. No harassment, no discrimination, no pitching members, no recruiting, no scraping the member list, and no vendor selling unless we invite it.
We may record office hours, coaching calls, and Peer Group sessions, and use AI notetakers to transcribe and summarize them. By joining a live session, you consent to being recorded. Recordings may be shared inside the membership. If you do not want to be recorded, keep your camera and microphone off and use chat, or tell the facilitator before the session starts.
What is shared in the group stays in the group.
14. Support
Email hello@growth-generators.com or call +1 (631) 823 1521.
We aim to reply within 1 business day and always within 2 business days. Support runs Monday through Friday during normal business hours, Eastern time. Live office hours run 5 days a week for MSP Heroes members. Times are posted in the member portal and in Discord.
15. Promotions and Credits
• Course to membership credit. Each Standalone Course purchase includes a $97 credit toward your first month of MSP Heroes, good for 60 days from purchase. It has no cash value and is not refundable. Using it ends the refund window on that course.
• Member gift discount. Members get 20 percent off Standalone Courses bought as gifts for a colleague or employee.
• Other offers. Promotions, bundles, trials, and bonuses follow the terms stated when the offer is made. Offers cannot be combined unless we say so. Promotional pricing does not survive cancellation (Section 4).
16. Payment Security
Payments are processed through Stripe using systems that meet PCI DSS standards. We do not store your full card number. We accept Visa, MasterCard, American Express, and Discover.
17. Privacy
Please review our Privacy Policy to see how we collect, use, and protect your information, and how to access or delete your data.
18. Legal and Export Restrictions
We comply with applicable export laws and trade restrictions. Access may be limited in countries under sanctions.
19. Changes to This Policy
We may update this policy. When we do, we will change the Effective Date and post the new version on our website. If a change materially affects your rights, we will email active members before it takes effect. Purchases made before a change keep the refund terms shown at checkout. Continuing to use our products after the change means you accept it.
20. Governing Law and Disputes
This policy is governed by the laws of the State of New York, without regard to conflict of law rules. Any dispute will be handled in the state or federal courts in Suffolk County, New York.
Before any formal action, contact us and give us 30 days to resolve the issue.
21. Force Majeure
We are not liable for delays or failures caused by events outside our reasonable control, including outages or policy changes at GoHighLevel, Stripe, or other platforms, internet or carrier failures, natural disasters, labor actions, and government action.
Growth Generators, Inc.
650 Montauk Hwy Suite 8, Bayport, NY 11705, USA
Email: hbaron@growth-generators.com
Phone: +1 (631) 823 1521
Thank you for choosing Growth Generators.